Terms of service

Last Updated: September 2026

Welcome to Musta. These Terms of Service explain the terms and conditions that apply when you visit or make a purchase through the Musta website.

By accessing or using our website, placing an order, or purchasing a product from Musta, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

If you do not agree with these terms, please do not use our website or place an order.

1. About Musta

The Musta website is operated by:

GABRIEL MUSTOVIC VB INC
2000 VILLAGE RUN RD
WEXFORD, PA 15090, USA

Email: service@shopmusta.com
Phone: +1 425-218-1329

Throughout this website, the terms “Musta,” “we,” “us,” and “our” refer to GABRIEL MUSTOVIC VB INC and the Musta brand.

Musta offers ceramic mugs, cups, teacups, teapots, tea sets, and other related tableware products in a variety of decorative designs.

2. Use of Our Website

You may use the Musta website for lawful purposes and in accordance with these Terms of Service.

You agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to interfere with the operation or security of the website.
Access areas or information that you are not authorized to access.
Use automated systems to collect website content without permission.
Submit false, misleading, or unauthorized information.
Attempt to place orders using fraudulent payment information.
Reproduce or misuse Musta's website content, branding, or product materials without authorization.

We may restrict or suspend access to the website where necessary to protect our website, customers, business, or other users.

3. Product Information

We make reasonable efforts to provide accurate product information on our website.

Product pages may include information such as:

Product name
Product description
Materials
Dimensions
Capacity
Color
Design details
Product images

Product colors and appearance may vary slightly depending on lighting, photography, display settings, or the device used to view the website.

Customers should review the product description and specifications before placing an order.

If a product has specific care instructions or limitations, those details will be provided on the applicable product page where relevant.

4. Product Availability

Products displayed on our website are subject to availability.

The availability of a product may change without prior notice.

Adding an item to a shopping cart does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after an order has been placed, we will contact the customer regarding the available options. Where an order cannot be fulfilled, the applicable amount paid for the unavailable product will be refunded.

5. Prices and Taxes

Product prices are displayed in U.S. dollars (USD) unless otherwise stated.

Prices and product information may be updated from time to time.

The price applicable to an order is the price displayed during checkout before the order is submitted.

Any applicable taxes and other charges will be displayed at checkout where required.

Shipping charges are separate from the product price unless the order qualifies for free standard shipping under our Shipping Policy.

6. Orders

When you place an order through the Musta website, you are submitting a request to purchase the selected products.

After an order is submitted, you may receive an order confirmation by email. An order confirmation acknowledges that we have received your order request; it does not necessarily mean that the order has been shipped.

We reserve the right to review and, where appropriate, cancel an order in circumstances such as:

Product availability issues
Incorrect product or pricing information
Suspected fraudulent activity
Payment authorization problems
Shipping restrictions
Incorrect or incomplete order information

If we cancel an order after payment has been received, we will arrange a refund of the applicable amount paid.

7. Payment

Available payment methods are displayed during checkout.

Payment must be successfully authorized before an order can enter our processing process.

Customers are responsible for providing accurate payment and billing information.

If a payment cannot be authorized or is declined, the order may not be processed until a valid payment method is provided.

Musta does not ask customers to provide full payment card information through ordinary customer-service email or other unsecured communication channels.

8. Shipping and Delivery

Musta currently ships within the 48 contiguous United States and Washington, D.C.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Other U.S. territories or possessions outside the 48 contiguous states
APO, FPO, or DPO military addresses
International destinations

Orders are shipped from within the United States.

Processing Time

Orders are processed within 1–3 business days after successful payment confirmation.

Orders placed before 6:00 PM may begin processing on the same business day. Orders placed after 6:00 PM begin processing on the next business day.

Standard Shipping

Orders of $55 or more: Free standard shipping
Orders under $55: $5.99 standard shipping fee

Carriers

Standard orders may be shipped through:

USPS
UPS
FedEx

Estimated Delivery

After processing, standard shipping generally takes 3–6 business days in transit.

The estimated overall timeframe is:

Processing: 1–3 business days
Transit: 3–6 business days
Estimated total: 4–9 business days

For complete shipping information, please review our Shipping Policy.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.

If you notice an address error after placing an order, please contact us as soon as possible. We will determine whether the address can still be changed based on the current order status.

Once an order has shipped, we may not be able to change the delivery address.

10. Returns and Refunds

Musta accepts eligible returns for products that are unused and in new condition, subject to the requirements of our Return & Refund Policy.

Customers may open product packaging for reasonable inspection. Opening the packaging alone does not make an otherwise unused and new product ineligible for return.

Products that have been used, washed, altered, damaged after delivery, or otherwise show signs of use may not qualify for return.

Before sending a product back, customers should contact Musta customer service and follow the return instructions provided.

After an eligible returned product has been received and approved following inspection, the applicable refund will be processed.

Refunds will be credited to the original payment method within 7 days after the refund has been processed.

For complete requirements and procedures, please review our Return & Refund Policy.

11. Damaged or Incorrect Products

If you receive a product that is damaged, incorrect, or has another product-related issue, please contact Musta customer service as soon as possible.

Please provide your order number and any information or photographs requested by our customer service team.

We will review the issue and provide appropriate instructions based on the circumstances.

Customers should contact us before returning an item related to a damaged, incorrect, or product-related issue.

12. Customer Responsibilities

Customers are responsible for:

Providing accurate contact and shipping information.
Reviewing product descriptions and specifications before purchasing.
Providing valid payment information.
Using products appropriately and following applicable product-care instructions.
Reviewing our Shipping Policy and Return & Refund Policy before placing an order.

13. Intellectual Property

The Musta website and its content may include trademarks, logos, product images, photographs, graphics, text, page layouts, and other materials belonging to or used by Musta.

Unless otherwise stated, these materials may not be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission.

The Musta name and associated branding may not be used in a manner that suggests an unauthorized relationship, endorsement, or partnership.

14. Website Content and Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, occasional typographical errors, formatting issues, or other unintentional inaccuracies may occur.

If we identify an error relating to a product description, price, availability, or other important information, we may correct the information and, where appropriate, contact affected customers before processing the order.

We do not intentionally provide false or misleading information about our products or services.

15. Third-Party Services

Our website may rely on third-party services to support functions such as payment processing, shipping, website hosting, analytics, or other website operations.

Third-party services may operate under their own terms and privacy policies.

Where applicable, customers should review the relevant third-party terms before using those services.

16. Privacy

Your use of the Musta website is also subject to our Privacy Policy.

Our Privacy Policy explains how information collected through the website may be handled and used.

We encourage customers to review the Privacy Policy before submitting personal information through our website.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, policies, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version is posted constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

18. Website Availability

We work to keep the Musta website available and functional. However, temporary interruptions may occur due to maintenance, technical issues, hosting problems, security matters, or circumstances outside our reasonable control.

We may temporarily modify, suspend, or discontinue portions of the website when necessary to maintain or improve the service.

19. Limitation of Responsibility

To the extent permitted by applicable law, Musta is not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including certain carrier disruptions, severe weather, internet or telecommunications failures, or other external events.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. Applicable Law

These Terms of Service are intended to be interpreted in accordance with applicable laws and regulations.

Nothing in these Terms limits any consumer rights or legal protections that apply to customers under applicable law.

21. Contact Us

If you have questions about these Terms of Service, your order, our products, or our policies, please contact us: