Refund policy

Last Updated: September 2026

At Musta, we want customers to have a clear and straightforward return experience. This Return & Refund Policy explains the conditions for eligible returns, the return process, and how refunds are handled.

1. Return Eligibility

Musta accepts returns for products that are unused and in new, original condition, subject to the applicable return period.

Customers may open the product packaging to inspect the item before deciding whether to keep it. Opening the packaging for reasonable inspection does not, by itself, make the product ineligible for return.

To be eligible for a return, the product must:

Be unused and in new condition
Not have been worn, used, washed, or altered
Remain in suitable condition for resale
Include the original product packaging and accessories, where applicable
Not show stains, odors, scratches, damage, or other signs of use

A product that has only been removed from its packaging for inspection may still be returned, provided that the product itself remains unused and in new condition.

2. Items That May Not Be Eligible for Return

A return may be declined if the product shows signs of use or damage that occurred after delivery, including:

Visible wear or use
Washing or cleaning
Stains or odors
Scratches or other damage caused after delivery
Alterations or modifications
Missing product components or accessories
Damage caused by improper handling or use

The condition of the returned product will be reviewed after it is received.

3. How to Request a Return

Please follow these steps to request a return:

Step 1 — Contact Musta

Before sending any product back, contact our customer service team at:

Email: service@shopmusta.com
Phone: +1 425-218-1329

Please provide:

Order number
Name used when placing the order
Product name
Reason for the return
Photos of the product, if requested by our customer service team

Please do not send a return package before receiving return instructions from Musta.

Step 2 — Receive Return Instructions

Our customer service team will review your request and confirm whether the product meets the return requirements.

If the return is approved, we will provide the applicable return instructions.

Step 3 — Prepare the Product

Please package the product securely to help prevent damage during return shipping.

Whenever possible, include the original product packaging, accessories, and other items that were included with the order.

Step 4 — Ship the Return

Send the package according to the return instructions provided by our customer service team.

Customers should keep the return shipment receipt and tracking information until the return has been completed.

Step 5 — Return Inspection

Once the returned product is received, Musta will inspect its condition to confirm that it meets the requirements of this policy.

4. Refunds

Once the returned product has been received and approved following inspection, we will process the applicable refund.

Refunds will be credited to the original payment method within 7 days after the refund has been processed.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Original Shipping Charges

If the return is due to a customer's change of mind or other reasons not caused by Musta, the original shipping charge, if any, may not be refundable.

Any applicable refund amount will be confirmed during the return process.

6. Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, incorrect, or has a product issue, please contact us as soon as possible after delivery.

Please provide your order number and, when requested, clear photos showing the product and the issue.

We will review the information and provide instructions for the appropriate resolution.

7. Return Shipping

For returns that are not related to a product issue caused by Musta, the customer may be responsible for the applicable return shipping cost.

For items that arrive damaged, incorrect, or have a confirmed product issue, please contact us before returning the item so that we can review the situation and provide the appropriate return instructions.

8. Exchanges

Eligible products may be exchanged if the requested exchange meets the requirements of this policy and the replacement item is available.

Please contact customer service before sending an item back. We will confirm the available exchange options and provide the applicable return instructions.

9. No In-Person Returns

Our shipping and return address is:

GABRIEL MUSTOVIC VB INC
2000 VILLAGE RUN RD
WEXFORD, PA 15090, USA

This address is used for shipping and return processing.

It is not a retail store or customer service location. We do not support walk-in returns, in-person exchanges, customer visits, or order pickup at this address.

10. Contact Us

If you have questions about returns or refunds, please contact Musta: