Shipping policy

Last Updated: September 2026

At Musta, we aim to provide a clear and straightforward shipping experience. This Shipping Policy explains our shipping coverage, order processing time, shipping fees, delivery estimates, and other important information related to orders placed through our website.

1. Shipping Locations

Musta currently ships orders within the 48 contiguous United States and Washington, D.C.

Our current shipping coverage includes the following 48 contiguous states:

Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Washington, D.C. is also included in our current delivery area.

Locations We Do Not Ship To

At this time, Musta does not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Other U.S. territories or possessions outside the 48 contiguous states
APO, FPO, and DPO military addresses
International destinations outside the United States

We currently do not offer international shipping.

If a shipping address falls outside our available delivery area, the order may not be accepted or completed at checkout.

2. Shipping Origin

Orders are shipped from within the United States.

Our shipping and return address is:

GABRIEL MUSTOVIC VB INC
2000 VILLAGE RUN RD
WEXFORD, PA 15090, USA

This address is used for shipping and returns.

Please note: This is a shipping and return address only. It is not a retail store or customer pickup location, and we do not currently support customer visits, in-person shopping, order pickup, or walk-in returns at this address.

3. Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Our order processing schedule is:

Orders placed before 6:00 PM: Eligible for processing beginning on the same business day.
Orders placed after 6:00 PM: Processing begins on the next business day.
Business days: Monday through Friday, excluding applicable U.S. holidays.

Processing time includes order verification, preparation, packaging, and shipment handling. It does not include the transportation time after the package has been handed to the carrier.

4. Standard Shipping

Musta currently offers standard shipping for eligible orders.

Shipping Rates

Order Subtotal	Standard Shipping
$55.00 or more	Free
Under $55.00	$5.99

The applicable shipping charge will be displayed during checkout before you complete your purchase.

The free-shipping threshold is calculated based on the eligible order subtotal shown at checkout.

5. Shipping Carriers

Musta uses established U.S. shipping carriers for standard order delivery, including:

USPS
UPS
FedEx

The carrier selected for an order may vary depending on the destination, package characteristics, service availability, and shipping requirements.

Where tracking is available, tracking information will be provided after the order has been shipped.

6. Estimated Delivery Time

After an order has completed processing, standard shipping generally takes 3–6 business days in transit.

The estimated order timeline is:

Order Processing: 1–3 business days
Standard Shipping: 3–6 business days
Estimated Total Delivery Time: 4–9 business days

Delivery estimates begin after the order has been processed and shipped.

Most orders are delivered within the estimated timeframe. However, actual delivery time can vary due to factors such as the destination, carrier operations, severe weather, public holidays, or other transportation conditions.

7. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Tracking updates may take some time to appear after a package has been handed to the carrier. You can use the tracking information provided to monitor the progress of your shipment.

If tracking information has not updated for an extended period or you have concerns about the delivery status, please contact our customer service team.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the following information before submitting your order:

Full name
Street address
City
State
ZIP code
Apartment, suite, or unit number, if applicable

An incorrect or incomplete address may result in delivery delays or the package being returned to the sender.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will review the order status and determine whether the address can still be corrected before shipment.

Once an order has been shipped, we may not be able to change the delivery address.

9. Delivery Delays

Musta processes orders according to the timeframes stated in this policy. After a package has been transferred to the shipping carrier, delivery is subject to the carrier's transportation network and operating conditions.

Delivery may take longer than the estimated timeframe due to circumstances such as:

Severe weather
Carrier network delays
Public holidays
Unexpected transportation disruptions
Incorrect or incomplete shipping information
Other circumstances affecting delivery after shipment

These situations do not necessarily indicate that an order has been lost.

If your package has not arrived after the estimated delivery timeframe, please contact us so that we can assist with reviewing the available tracking information.

10. Lost, Damaged, or Missing Packages

If your package arrives damaged, is missing from the delivery location, or appears to have been lost in transit, please contact Musta customer service with your order information and, where available, tracking details.

For damaged packages, photographs of the package and the affected item may be requested to help us review the issue.

We will review the available order and tracking information and provide assistance based on the circumstances of the shipment.

11. Delivery Attempts and Returned Packages

Customers should ensure that the shipping address is accessible and can receive deliveries.

If a package cannot be delivered because of an incorrect address, insufficient address information, or other circumstances related to the shipping information provided by the customer, the package may be returned to the sender.

If a package is returned to us, please contact customer service so we can review the available options for your order.

Additional shipping charges may apply when a new shipment is requested due to an incorrect or incomplete address provided by the customer.

12. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will review whether the request can be completed based on the current processing and shipment status. Once an order has been shipped, changes or cancellations may no longer be possible.

13. Contact Us

If you have questions about shipping, delivery, or an order, please contact Musta: